Best AI tools to run customer surveys and NPS

Short answer

SurveyMonkey ranks #1 for run customer surveys and NPS (score 9.1/10). Pricing: From $30/user as listed; free tier: yes. Runners-up: Typeform, Qualtrics.

Top 5, ranked by our published rubric. Sponsorship never affects the order. Last updated 2026-10-13.

Compare the top 5 side by side

#	Tool	Score	Pricing	Paid from	Free tier	What it is
1	SurveyMonkey	9.1	Free tier	From $30/user as listed	yes	Surveys with AI
2	Typeform	7.9	Free tier	Basic US$28/mo, billed yearly	yes	Forms and surveys
3	Qualtrics	7.7	Custom	Custom (contact sales for pricing)	Unverified	Experience management and surveys
4	Tally	6.4	Free tier	Pro $24/mo (monthly)	yes	Free form builder
5	Medallia	6.2	Custom	Custom (contact sales for pricing)	Unverified	Customer experience management

Rank 1

SurveyMonkey

Free tierVisit SurveyMonkey (opens in a new tab)

Surveys with AI

Score 9.1/10Paid from: From $30/user as listedFree tier: yesLast verified 2026-10-13

Why ranked: Its own site says: “Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more.” We placed it 1st of 5 on fit for this task. Free tier; paid from From $30/user as listed.

Fit 10.0 · value 8.8 · breadth 6 · availability 10 (how we score) · pricing source · site live

Rank 2

Typeform

Free tierVisit Typeform (opens in a new tab)

Forms and surveys

Score 7.9/10Paid from: Basic US$28/mo, billed yearlyFree tier: yesLast verified 2026-10-13

Why ranked: Its own site says: “Build AI-powered forms that get 3.5x more data — then trigger automated workflows to enrich leads, follow up, and grow revenue.” We placed it 3rd of 5 on fit for this task. Free tier; paid from Basic US$28/mo, billed yearly.

Fit 7.0 · value 8.8 · breadth 8 · availability 10 (how we score) · pricing source · site live

Rank 3

Qualtrics

CustomVisit Qualtrics (opens in a new tab)

Experience management and surveys

Score 7.7/10Paid from: Custom (contact sales for pricing)Free tier: UnverifiedLast verified 2026-10-13

Why ranked: Its own site says: “Simulate customer and employee experiences before they happen, predict what comes next, and take intelligent action that drives better outcomes.” We placed it 2nd of 5 on fit for this task. No public price (sales-led).

Fit 8.5 · value 5.0 · breadth 8 · availability 10 (how we score) · pricing source · site live

SPONSORED Your tool here: paid placement is shown here, separate from the ranking, and never changes the order. Advertise

Rank 4

Tally

Free tierVisit Tally (opens in a new tab)

Free form builder

Score 6.4/10Paid from: Pro $24/mo (monthly)Free tier: yesLast verified 2026-10-13

Why ranked: Its own site says: “The simplest way to create beautiful, professional forms in seconds.” We placed it 5th of 5 on fit for this task. Free tier; paid from Pro $24/mo (monthly).

Fit 4.0 · value 8.8 · breadth 8 · availability 10 (how we score) · pricing source · site live

Rank 5

Medallia

CustomVisit Medallia (opens in a new tab)

Customer experience management

Score 6.2/10Paid from: Custom (contact sales for pricing)Free tier: UnverifiedLast verified 2026-10-13

Why ranked: Medallia: Customer experience management. We placed it 4th of 5 on fit for this task. No public price (sales-led).

Fit 5.5 · value 5.0 · breadth 8 · availability 10 (how we score) · pricing source · site live

FAQ

What is the best AI tool to run customer surveys and NPS?

By TaskRanking's published rubric, SurveyMonkey ranks first, followed by Typeform and Qualtrics.

Is there a free AI tool to run customer surveys and NPS?

Yes: SurveyMonkey has a free tier per its own pricing page (checked 2026-10-13).

How are these tools ranked?

Score = 50% fit, 25% value (from vendor pricing pages), 15% breadth, 10% availability. Sponsorship never affects rank.