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Best AI tools to collect customer reviews

Short answer

Trustpilot ranks #1 for collect customer reviews (score 8.8/10). Pricing: From $99/month as listed (billed annually); free tier: yes. Runners-up: Birdeye, Yotpo.

Top 5, ranked by our published rubric. Sponsorship never affects the order. Last updated 2026-10-13.

Compare the top 5 side by side
#ToolScorePricingPaid fromFree tierWhat it is
1Trustpilot8.8Free tierFrom $99/month as listed (billed annually)yesCustomer reviews for businesses
2Birdeye8.0CustomCustom (contact sales for pricing)UnverifiedReviews and reputation management
3Yotpo7.8Free tierFrom $15/month as listedyesReviews and loyalty for ecommerce
4Podium7.2CustomCustom pricing (demo/contact sales)UnverifiedCustomer messaging and reviews for local business
5Okendo5.9From $19From $19/mo per product (as listed)unknownReviews and loyalty for Shopify

Customer reviews for businesses

Score 8.8/10Paid from: From $99/month as listed (billed annually)Free tier: yesLast verified 2026-10-13

Why ranked: Its own site says: β€œBuild trust and get recommended by AI. Increase your brand’s AI visibility, earn customer trust, and accelerate business growth.” We placed it 1st of 5 on fit for this task. Free tier; paid from From $99/month as listed (billed annually).

Fit 10.0 Β· value 7.5 Β· breadth 6 Β· availability 10 (how we score) Β· pricing source Β· site live

Reviews and reputation management

Score 8.0/10Paid from: Custom (contact sales for pricing)Free tier: UnverifiedLast verified 2026-10-13

Why ranked: Its own site says: β€œBirdeye builds AI coworkers for multi-location brands.” We placed it 2nd of 5 on fit for this task. No public price (sales-led).

Fit 8.5 Β· value 5.0 Β· breadth 10 Β· availability 10 (how we score) Β· pricing source Β· site live

Reviews and loyalty for ecommerce

Score 7.8/10Paid from: From $15/month as listedFree tier: yesLast verified 2026-10-13

Why ranked: Its own site says: β€œDrive eCommerce growth with Yotpo. Build loyalty programs, collect reviews, and boost AI visibility to get found, earn trust, and turn shoppers into advocates.” We placed it 4th of 5 on fit for this task. Free tier; paid from From $15/month as listed.

Fit 5.5 Β· value 10.0 Β· breadth 10 Β· availability 10 (how we score) Β· pricing source Β· site live

SPONSORED Your tool here: paid placement is shown here, separate from the ranking, and never changes the order. Advertise

Customer messaging and reviews for local business

Score 7.2/10Paid from: Custom pricing (demo/contact sales)Free tier: UnverifiedLast verified 2026-10-13

Why ranked: Its own site says: β€œAI-powered lead generation and management platform that helps you convert more leads and make more money.” We placed it 3rd of 5 on fit for this task. No public price (sales-led).

Fit 7.0 Β· value 5.0 Β· breadth 10 Β· availability 10 (how we score) Β· pricing source Β· site live

Reviews and loyalty for Shopify

Score 5.9/10Paid from: From $19/mo per product (as listed)Free tier: unknownLast verified 2026-10-13

Why ranked: Its own site says: β€œUnlock growth opportunities and increase customer loyalty with our comprehensive customer marketing platform.” We placed it 5th of 5 on fit for this task. No free plan confirmed; paid from From $19/mo per product (as listed).

Fit 4.0 Β· value 6.9 Β· breadth 8 Β· availability 10 (how we score) Β· pricing source Β· site live

FAQ

What is the best AI tool to collect customer reviews?

By TaskRanking's published rubric, Trustpilot ranks first, followed by Birdeye and Yotpo.

Is there a free AI tool to collect customer reviews?

Yes: Trustpilot has a free tier per its own pricing page (checked 2026-10-13).

How are these tools ranked?

Score = 50% fit, 25% value (from vendor pricing pages), 15% breadth, 10% availability. Sponsorship never affects rank.

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